FAQ
Q1. Can I place a sample order?
A1: Yes, we welcome sample order to test and check quality. Mixed samples are also acceptable. Please contact us for a stock list.
Q2. How do you ensure the quality?
A2: We have our own professional quality inspection team, if the defective rate is above 2%, we will take the responsibility for any quality problems caused by our side.
Q3. What about the lead time?
A3: A sample order requires 3-5 days; mass production time takes 2-3 weeks, depending on the order quantity & styles.
Q4. Do you offer after-sales warranty service?
A4:Yes, We provide 24 hours after-sales service, we offer half to 1 years after-sales warranty service, but you need pay the shipping fee.
Q5. How long the plating color will be keep?
A5:Our products' color can keep for 2 to 3 years or even longer, because of our PVD gold plating technology.
Q6. The jewelry design and logo can be customerized?
A6: Yes, Welcome to customize your own design, our products will also be a good choice
Q7. What's the standard of the material quality?
A7: All our products have CA pro65 and EC1907/2006 inspection certificate .
Q8: How to deal with the faulty?
A8: Firstly, our products are made with strict quality control to ensure that each piece you receive is a golden piece. Secondly, for any defective product, we will offer you credit, replacement, or refund.
Q9. What is the payment term?
A9: Our payment terms are Trade Assurance, T/T, Western union, Moneygram, and L/C at sight.